“If you want your clients to be an advocate for you, start by being an advocate for them.” How do I do that?
Adults learn best by example, so the best way to model referral behavior is to help your clients access the high-quality, reliable services they need during their process with you.
A lot of needs arise during the moving process – moving boxes, a new automatic garage door opener, carpet cleaners, lawn care service, and pool service.
In fact, research shows that 70% of the money people spend on improvements is within the first 90 days of moving. The best time to refer people with these services to your client is when their need is highest. If you can be in a position to say, “I have the person for you, don’t worry,” it’s a win for you and big relief for your clients.
And it’s a win-win all the way around, because your client receives great service, you get to model referral behavior to your client and your Team 100 member, and your Team 100 partner is getting better business.
In short, if you want referrals – refer!